Returns & Refund Policy
Return Window
All returns are accepted within 30 days of the date of purchase for exchange or refund. Products must be unused, uninstalled, in new resellable condition, and in their original undamaged box with all accessories and documentation.
⚠ Important — Electrical Sizing
No returns will be accepted due to the heater being too large for your electrical panel's amp or voltage capacity. Buyers must verify electrical requirements with a licensed electrician before purchasing. If you need assistance with electrical load calculations, contact us before buying.
Non-Returnable Items
- Products that have been installed or show signs of use
- Special orders, custom-built, or factory-modified heaters
- Non-stocking or special-order items
- Electrical wire cut to specification
RMA Requirement
All returns require a Return Merchandise Authorization (RMA) number issued by Tanklesshaus. Do not ship any product back without an RMA number. Items received without an RMA number will be held by our receiving department until authorization is issued.
To request an RMA, visit: tanklesshaus.us/rma or call (786) 556-8720.
Restocking Fee
All approved returns are subject to a 20% restocking fee.
Shipping Costs
Shipping costs are non-refundable. Return shipping is the responsibility of the buyer unless the return is due to our error or a defective product.
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned item.
Order Cancellations
Order cancellations are subject to a 5% processing fee regardless of elapsed time, as this fee is collected directly by our payment processor and is non-refundable under any circumstances.
Contact
tanklesshaus@gmail.com | (786) 556-8720
12153 SW 114th Pl, Miami, FL 33176